Privacy Policy

With this statement, we want to inform you about how personal data is collected and processed by us, DRVisual, in connection with your visit to our website or your communication with us via our website, e-mail, phone and social media. By agreeing to this privacy policy, you give us permission to process your personal data in accordance with the provisions of this policy, as set out below.

Unless stated otherwise, we are responsible for the processing of the personal data we collect in connection with our services and activities. We thus act as the so-called “controller”, meaning the person who determines the purpose and means of processing personal data.

General

Your personal data is processed by DRVisual. By DRVisual we mean: Design13 (Kristof De Roy), based at Reedijk 13, 1785 Merchtem, and registered with the Crossroads Bank for Enterprises under number BE 0720.375.349.

You can contact us by e-mail at: drv@drvisual.be.

This statement may be amended or supplemented by us whenever we deem it necessary. We encourage you to review this statement regularly to find out how we process and protect your personal data.

Types of personal data we process

When you use our website, we collect technical information about the device you use, such as your IP address, browser type, geographic location and operating system, and information about your browsing behaviour, such as the time you spend on a page, which links you click, which pages you visit and how often you visit a given page.

When you contact us by e-mail, phone or social media, we collect the identity data you provide us, such as your name, e-mail address, postal address, phone number, employer or job title, the content of the message and any additional information, and any other personal data you provide to us.

When you ask us as a customer to work with you, we record information about you. This information may include, but is not limited to: contact details such as name, e-mail address, postal address and phone number, your job title, your company, the content of the message and its technical details, and any other personal data you provide to us.

Purposes for which we use your personal data

We process your personal data in order to provide you, in a personal and efficient manner, with the requested information, products and services.

If you ask us to work with you, we process your personal data in order to provide you with the requested service, to provide you with reports on the work we carry out for you, to advise you on relevant services and products, to invite you to interesting events, and to ask for your feedback on our services.

In addition, we process your personal data to comply with legal obligations or to respond to any reasonable requests from competent law enforcement services or representatives, the courts and government bodies or agencies, including competent data protection authorities. Your personal data may be transferred as evidence to the police or the courts, on our own initiative or if there are reasonable grounds to suspect an unlawful act or crime committed by you in connection with your registration on, or use of, our website, or any other communication with us.

We process your personal data to carry out thorough analyses with a view to improving our website, products and services, or to developing possible new products and services, and to safeguard our legitimate interests and those of our partners or third parties when your use of our website or other communication channels may be considered a breach of applicable terms or rights, a threat to the security or integrity of our systems, or otherwise inappropriate or unlawful in nature.

Legal basis for processing your personal data

As the controller, we ask for your explicit consent to process your personal data in accordance with the conditions described. Processing your personal data for the purposes described above is, moreover, necessary for us to comply with our legal obligations: the continuous improvement of our website, products and services, their protection against misuse and illegal activities, and the marketing and promotion of our products, services and brands.

Parties we share your data with

We do not share your personal data with third parties in any identifiable way, except with the parties mentioned under “Purposes for which we use your personal data” and in this paragraph, and except where you have given us permission to do so. We rely on third parties to be able to offer you our website and services and to process your personal data on our behalf, for example for research and e-mail services. These third parties may only process your data on our behalf and after our explicit written consent. Where legally required, we may pass on your personal data to regulatory bodies or law enforcement services.

Location and transfer

We process your personal data primarily within the European Union. It is possible that we share your personal data with other DRVisual offices or with third parties outside the EEA responsible for its processing. Any entity outside the EEA responsible for processing your personal data is required to take the necessary measures to protect it, either through equivalent legislation or through a contractual agreement with us.

Quality assurance

We do everything we can to process only the personal data necessary to achieve the purposes described above. Your personal data is not processed for longer than necessary, or until you withdraw your consent. We will take the necessary technical and organisational measures to protect your personal data against unauthorised access, inappropriate use, unauthorised disclosure, unauthorised alteration, theft, loss or destruction. Only staff members or third-party processors who need to be aware of your personal data may consult it, and they are bound by strict confidentiality rules.

Your rights

You have the right to request all personal data that we have processed, to ask us to correct inaccurate data, to withdraw previously given consent at any time or to adjust your communication preferences, to request that your data be deleted when it is no longer needed, to have its processing restricted, and to receive your data in a structured, commonly used and machine-readable format.

If you wish to exercise any of these rights, you can do so by sending an e-mail to drv@drvisual.be, clearly stating the right you wish to exercise and, if necessary, the reason for it. We will inform you of receipt of your request and, if it proves valid, we will grant it within the legal time limit.

For complaints regarding the processing of your personal data, you can always contact us at the e-mail address above. Should you be dissatisfied with our response, you can file a complaint with the competent data protection authority.